Terms and Conditions

OVERVIEW

This website is operated by Michelle Gregory, trading as The Loveliest Yarn Company. Throughout the site, the terms “we”, “us”, “our” and “TLYC” refer to Michelle Gregory, trading as The Loveliest Yarn Company. Michelle Gregory, trading as The Loveliest Yarn Company, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing a product(s)  from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms and Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 – CONTACT DETAILS

www.theloveliestyarncompany.co.uk is a site operated by Michelle Gregory, trading as The Loveliest Yarn Company.   The TLYC trading address is 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL.  The main contact email address is michelle@theloveliestyarncompany.co.uk , telephone number 075 4038 3787.   

 

SECTION 2 - YOUR STATUS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence and are legally capable of entering into binding contracts.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 3 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

All content and images on this website are the copyright of TLYC.  Where images have been obtained via a third party permission has been granted.  If you wish to use an image from this website or TLYC’s blog please contact michelle@theloveliestyarncompany.co.uk.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION 4 – COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

SECTION 5 - PRODUCTS / SERVICES

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.  We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any point, including after order placement. 

Wool weights, measurements and fibre content are approximate and are based on the suppliers / dyers specifications.   Due to the processes involved in dyeing wool by hand we nor the dyer can guarantee identical skeins of wool.  We recommend alternating skeins when using multiple skeins in a single item.

Orders consisting of multiple milled dyed wool will all be from the same dye lot.  In any circumstance where we cannot do this, we will contact you.

Information, including product reviews and suggestions, provided on the blog is provided for information and entertainment only. 

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of TLYC. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

SECTION 6 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.  Products on orders that have already been shipped will not be subject to these changes.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 7 – ORDER ACCEPTANCE

When you place an order, you will receive an email acknowledging that the order has been received. 

This does not mean the order has been accepted, just that it has been received.  All orders are subject to acceptance by us.  Acceptance of the order will be confirmed via the email that confirms that the order has been shipped.  This shipping email is the point at which you and TLYC are deemed to have entered into a contract.  

 

SECTION 8 – PAYMENTS, ACCURACY OF BILLING AND ACCOUNT INFORMATION

Payments made via the site are managed and authorized by SagPay.  TLYC does not have access to your credit card, debit card or PayPal details.  All payment information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted.

The Sage Pay module has been created by Ebizmarts, a “Sage Pay Officiial Magento Partner”.   Our payment module is a Sage Pay Server Integration. Payment transactions on this site are made using Sage Pay Server Integration

When a transaction is processed through the Sage Pay systems using the Server method of integration, the website submits a transaction registration post to Sage Pay.  An acknowledgement of this is then sent to the site from Sage Pay. Card details are then entered into a secure Sage Pay payment page.  Sage Pay checks the details are correct and submits them for authorization.

After this authorisation has been given Sage Pay sends the site a Status in a Notification post of the transaction and a signature string (MD5 hash value).  This signature is then compared with the signature the site created at the start to ensure no tampering has taken place.  You can be completely assured that none of your data passed to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Goods are dispatched only when payment has been cleared by Sage Pay.

Prices and delivery charges are liable to change at any time without notice.  These changes will not affect orders where you have received a dispatch confirmation.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Delivery, Shipping & Returns Policy.

 

SECTION 9 – CONSUMER RIGHTS

You can withdraw your order providing it has not been accepted by TLYC.  Acceptance of the contract is entered into when TLYC confirms your order has been dispatched. 

You can cancel your order within 14 days, starting the day after the day on which you received the goods.  If you wish to withdraw or cancel please contact us in writing (by email or post) within the above timescales.  Please provide your name, address, telephone number and order details.

The products must be returned to TLYC in the same condition as received in order to receive a full refund.  TLYC has the right to deduct an amount from the reimbursement if the goods are not in a resalable condition.  TLYC will reimburse you by the same payment method used in the original transaction.

It is your responsibility to return the goods back to The Loveliest Yarn Company, 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL.  

TLYC will refund the original postage costs but you will be responsible for the costs of returning the goods to us unless there has been an error by TLYC or the goods are faulty. 

We strongly recommend that returns are sent via a postal service which insures the contents as proof of postage is not proof of delivery.  TLYC cannot be held responsible for any returned goods that are lot or damaged in transit.

For full details of our Returns and Refunds policy, please review our Delivery, Shipping & Returns Policy.

 

SECTION 10 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 11 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

With respect to our blog, on which comments are permitted, we may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION 13 - PERSONAL INFORMATION

See our Privacy Policy for details on how your Personal Information will be used.

 

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION 15 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

 

SECTION 18 - GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

 

SECTION 19 - CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us at the TLYC trading address of 20 Norfolk Road, Long Eaton, Derbyshire, NG10 2BL or via email to michelle@theloveliestyarncompany.co.uk.

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