Frequently Asked Questions

Welcome to our Frequently Asked Questions Page!

This page is an ever changing list of things we are asked!  Should you have a question that we don't answer here, please get in touch!

I have a gift card code, how do I use it?
  1. 1. Shop on the site www.theloveliestyarncompany.co.uk, adding items to your cart when you see something you like and when you are finished, go to your Cart or go straight to Checkout.
  2. 2. From your basket, select the ‘Proceed to checkout’ button.  Do not use the PayPal Express option that you will see as an option in the shopping cart.  PayPal Express does not give you the option to use a gift card code.  You will still be able to pay any extra balance with PayPal from the checkout.
  3. 3. On the Checkout Page, complete the Billing information, Shipping information and Shipping method details as normal.
  4. 4. In the Payment Options portion of the checkout page, you will see a checkbox and the text ‘Use your Gift Card to check out'.  Check this box and enter your gift card code in the text box that appears.  Click ‘Apply Gift Card’.
  5. 4.1 If the Gift Card is less than the amount of the order, select whether you want to pay the remaining balance with PayPal or Credit Card.
  6. 4.2 If the Gift Card is for exactly the amount of the order, no further payment details will be required.
  7. 4.3 If the Gift Card is for more than the amount of the order, the amount of the order will be deducted from the gift card balance.  The remaining balance can be used during future orders.
  8. 5. Check the ‘I accept the Terms and Conditions’ box.
  9. 6. Complete the remaining steps as per the instructions on screen.

For full gift card terms and conditions, see our Terms and Conditions.

How do I see the balance of my gift card?

Gift card codes received from a friend: Contact customerservice@theloveliestyarncompany.co.uk with your gift card code and we’ll send you through the details of your remaining balance.  The person who purchased the gift card can, if they are registered with the site, also check for you on their account portal.

Gift card codes purchased for yourself:  For registered customer you will be able see the details of your gift card in the Gift Card area of your account on the site.  For customers who didn't register,  contact customerservice@theloveliestyarncompany.co.uk with your gift card code and we’ll send you through the details of your remaining balance.

Are The Loveliest Yarn Company products available wholesale?

Our printed patterns, pattern books and pin badges are currently available to purchase wholesale.  Contact michelle@theloveliestyarncompany.co.uk for full details.

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